Terms of Service

RivalMoose is an ecommerce competitive intelligence platform designed to help businesses understand publicly observable competitor and market activity.

Depending on the features available to your account, RivalMoose may provide intelligence relating to competitor websites, products and product launches, pricing and price changes, discounts and promotions, availability, shipping propositions, public advertising creatives, landing pages, marketplaces, ratings and reviews, category activity, historical competitive activity, and other publicly observable ecommerce signals.

RivalMoose may also use artificial intelligence to summarize, classify, organize, interpret, or generate recommendations based on collected information.

The availability of individual features may vary by plan, geography, data source, provider availability, and product version.

RivalMoose is primarily intended for business and professional use. You must be legally capable of entering into a binding agreement to use the Service.

If you create an account on behalf of an organization, that organization is responsible for the activities of its authorized users.

You agree to provide accurate and current registration information, maintain the security of your credentials, not share credentials except through authorized team functionality, promptly notify us of unauthorized access, keep account and billing information current, and ensure that users invited to your workspace comply with these Terms.

You are responsible for activities performed through your account unless caused by RivalMoose's failure to maintain reasonable security measures.

We may require verification of your identity, business, email address, or other information where reasonably necessary.

A RivalMoose workspace may contain information configured or submitted by you, including your company information, competitor watchlists, monitored URLs, product mappings, reports, saved views, alert preferences, notes, team information, integrations, and other workspace configuration.

Private workspace information is not intended to be publicly exposed through RivalMoose Discover or other public RivalMoose surfaces unless you expressly make information public or authorize us to do so.

RivalMoose primarily analyzes information observable through public or otherwise lawfully accessible sources. These sources may include public websites, ecommerce stores, product pages, public advertising libraries, marketplace listings, public promotional pages, public reviews, public APIs, authorized third-party providers, and other legitimate sources.

RivalMoose does not represent that it has access to a competitor's private revenue, profitability, margins, customer database, internal analytics, private advertising account, conversion rate, ROAS, CPA, CTR, ad spend, internal strategy, or other confidential information unless such information is supplied through a legitimate source that expressly supports the relevant metric.

Public competitive information may be incomplete, delayed, changed by the source, or unavailable in certain markets.

RivalMoose may distinguish between observed information and interpretation. Observed information is information directly derived from a source, such as an observed price, promotion, product availability state, newly observed creative, landing-page change, product launch, or other source-supported information.

Interpretation means analysis, summaries, categorization, prioritization, or recommendations generated by RivalMoose or its artificial intelligence systems. Interpretation is not necessarily a statement of verified fact.

You should independently evaluate important commercial decisions before acting on RivalMoose intelligence.

RivalMoose may use machine-learning or artificial intelligence systems to provide summaries, classifications, activity clustering, creative analysis, market interpretations, suggested actions, reports, research answers, creative briefs, copy, scripts, and other outputs.

AI-generated outputs may occasionally be inaccurate, incomplete, outdated, misleading, or inappropriate for a particular business situation.

You agree not to treat AI output as professional legal, financial, accounting, tax, investment, regulatory, or other professional advice.

Where RivalMoose identifies observed evidence separately from AI interpretation, users should rely on the underlying evidence for factual verification.

RivalMoose does not guarantee that it observes every competitor, identifies every advertisement, detects every product launch, detects every price change, captures every marketplace listing, discovers every promotion, provides real-time information, or maintains uninterrupted access to every source.

Third-party websites and platforms may change their APIs, page structures, access policies, geographic availability, authentication requirements, rate limits, or technical protections. Such changes may affect RivalMoose coverage.

You may use RivalMoose for legitimate business purposes including competitive research, ecommerce strategy, product research, pricing analysis, promotional analysis, creative research, market intelligence, business planning, agency services, internal reporting, and other lawful commercial purposes.

Your use must comply with applicable law and these Terms.

You may not use RivalMoose to violate applicable laws or regulations; unlawfully collect or process personal information; stalk, harass, intimidate, or target individuals; build personal dossiers unrelated to legitimate business intelligence; attempt unauthorized access to competitor systems; obtain passwords, credentials, private databases, or restricted information; bypass access controls through the RivalMoose Service; commit fraud or impersonation; distribute malware; interfere with RivalMoose infrastructure; reverse engineer the Service except where applicable law expressly permits; scrape RivalMoose itself at abusive scale without authorization; resell raw RivalMoose access except under an authorized reseller or partner agreement; use RivalMoose to create a substantially competing database by systematically extracting the Service; circumvent subscription limits, usage controls, or provider restrictions; falsely present RivalMoose intelligence as independently audited data; use RivalMoose to make unlawful discriminatory

decisions about individuals; or use the Service in any manner that creates unreasonable legal, security, infrastructure, or reputational risk.

We may investigate suspected misuse and restrict or terminate access where reasonably necessary.

RivalMoose may interact with or reference services operated by third parties, including advertising platforms, ecommerce platforms, marketplaces, cloud providers, AI providers, analytics providers, or other data providers.

Third-party services may be governed by separate terms and policies. RivalMoose is not responsible for the availability of third-party services, changes made by third-party platforms, inaccuracies originating from third-party sources, third party outages, third-party security practices, or third-party terms.

RivalMoose is not affiliated with or endorsed by Meta, Facebook, Instagram, Google, Amazon, Flipkart, Shopify, or any other third-party company unless expressly stated. All third-party trademarks belong to their respective owners.

RivalMoose may allow customers to connect third-party accounts or services. By connecting an integration, you represent that you are authorized to connect the relevant account, have the rights necessary to allow RivalMoose to access the selected information, and authorize RivalMoose to process that information for the functionality you request.

RivalMoose will not treat access to a customer's own account as access to competitor private data.

RivalMoose may offer free plans, free trials, paid monthly plans, annual plans, promotional plans, enterprise plans, custom agreements, or usage-based add-ons.

Plan features and limits may include restrictions relating to number of competitors, monitored pages, monitored products, product matches, advertising sources, monitoring frequency, data history, AI usage, users, exports, API usage, and third-party provider usage.

Current plan details are shown on the applicable pricing or order page.

Some features may be described as included, unlimited, or subject to fair use. We may apply reasonable technical limits to protect service availability, other customers, third-party provider capacity, security, and sustainable service economics.

We may restrict abusive, automated, excessive, or anomalous usage. Where practical, we will seek to contact paying customers before materially restricting legitimate normal usage.

If you purchase a paid subscription, you authorize RivalMoose and its payment providers to charge the applicable fees and taxes.

Unless otherwise stated, subscriptions renew automatically, fees are billed in advance, you are responsible for applicable taxes, prices may change upon reasonable notice, and continued use after renewal constitutes authorization for the renewal charge.

Payment processing may be provided by a third-party payment provider. RivalMoose does not need to store full payment-card information where payments are handled by such providers.

We may offer a free trial. Trial features, duration, usage limits, eligibility, and conversion terms may vary.

We may modify or discontinue promotional trials at any time. Creating repeated accounts to improperly obtain multiple free trials is prohibited.

Unless a specific order form states otherwise, you may cancel an automatically renewing subscription before its next renewal date.

Cancellation normally takes effect at the end of the current paid billing period. You will retain applicable access until the effective cancellation date unless your account is suspended for breach, the Service is terminated, or otherwise required by law.

Except where required by applicable law or expressly stated in an applicable order form or refund policy, subscription fees are generally non-refundable once a billing period begins.

We may issue refunds, credits, or extensions at our discretion in appropriate circumstances, including material billing errors or prolonged service failures.

Fees may exclude applicable GST, VAT, sales tax, withholding tax, or similar taxes. You are responsible for taxes applicable to your purchase except taxes based on RivalMoose's income.

RivalMoose and its licensors retain all rights in the RivalMoose software, website, brand, logo, databases, interface, architecture, proprietary data models, classifications, normalized datasets, algorithms, reports, documentation, and other intellectual property, except for customer-owned content and third-party material.

These Terms provide you a limited, non-exclusive, non-transferable, revocable right to use the Service during your authorized subscription. No ownership rights are transferred to you.

You retain ownership of information and content that you lawfully submit to RivalMoose.

You grant RivalMoose a limited license to host, process, reproduce, analyze, transmit, and display such content as necessary to operate, secure, maintain, and improve the Service and to provide functionality requested by you.

You represent that you have the rights necessary to provide such content.

We may use aggregated, statistical, anonymized, or de-identified data derived from use of the Service to improve RivalMoose, analyze market trends, develop benchmarks, improve detection systems, improve AI systems, operate public intelligence products, and conduct business analytics, provided such data does not reasonably identify an individual or expose confidential private customer workspace information.

If you voluntarily provide suggestions, ideas, feature requests, feedback, recommendations, or other input, you grant RivalMoose the right to use that feedback without restriction or compensation, provided we do not publicly identify you without permission.

Each party may receive confidential information from the other. Confidential information does not include information that is publicly available through no breach of obligation, was already lawfully known, is independently developed, or is lawfully received from another source.

Each party agrees to take reasonable measures to protect the other's confidential information. RivalMoose will treat private workspace information as confidential subject to the Privacy Policy, these Terms, and applicable law.

Our processing of personal information is governed by our Privacy Policy available at

https://www.rivalmoose.com/privacy-policy. By using the Service, you acknowledge the practices described in the Privacy Policy.

We use reasonable technical and organizational measures designed to protect the Service. However, no system is completely secure.

You are responsible for safeguarding credentials, controlling workspace access, using strong authentication, and promptly reporting suspected compromise. Security reports may be sent to hello@rivalmoose.com.

We aim to maintain reliable service but do not guarantee uninterrupted availability.

RivalMoose may be unavailable due to maintenance, provider outages, internet failures, data-source changes, emergency security measures, infrastructure incidents, force majeure, or circumstances outside our reasonable control.

We may modify Service functionality as the product evolves.

Some RivalMoose features may be identified as beta, preview, experimental, early access, or similar. Such features may change without notice, have limited availability, contain errors, or be discontinued.

Beta features should not be relied upon for critical operations unless expressly agreed otherwise.

We may suspend or restrict access where reasonably necessary because of violation of these Terms, non-payment, security risk, fraudulent activity, excessive or abusive usage, legal requirements, harm to third-party systems, or risk to RivalMoose or its customers.

Where appropriate, we may provide notice and an opportunity to remedy the issue.

You may stop using RivalMoose at any time.

We may terminate an account where there is a material breach of these Terms, payment remains overdue, illegal activity is reasonably suspected, the Service is abused, continued service creates material legal or security risk, or RivalMoose discontinues the relevant Service.

Upon termination, rights granted under these Terms end. Certain provisions that by their nature should survive termination will remain effective, including payment obligations, intellectual property, disclaimers, limitations of liability, confidentiality, indemnification, and dispute provisions.

After account termination or deletion, we may delete or anonymize account information according to our retention practices, the Privacy Policy, contractual requirements, and applicable law.

Some records may be retained where reasonably necessary for legal compliance, tax/accounting, fraud prevention, security, dispute resolution, backups, or enforcement of agreements.

Public competitive information independently collected by RivalMoose does not necessarily become customer-owned data simply because it appeared in a customer's workspace.

RivalMoose provides business intelligence tools. Nothing in the Service constitutes legal advice, financial advice, investment advice, accounting advice, tax advice, regulatory advice, or a guarantee of business results.

You are responsible for your decisions.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

RIVALMOOSE DISCLAIMS WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON INFRINGEMENT, ACCURACY, COMPLETENESS, AND UNINTERRUPTED AVAILABILITY.

We do not warrant that every competitive observation, AI output, recommendation, or third-party data point will be complete or error-free.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIVALMOOSE AND ITS AFFILIATES, DIRECTORS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, DATA, OR EXPECTED SAVINGS, ARISING FROM OR RELATING TO THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIVALMOOSE'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT PAID BY YOU TO RIVALMOOSE DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

To the extent permitted by law, you agree to indemnify and hold harmless RivalMoose and its affiliates, officers, employees, and agents from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the Service, your violation of these Terms, your violation of third-party rights, customer content submitted without appropriate rights, or misuse by users acting through your workspace.

RivalMoose is an evolving product. We may add features, remove features, change integrations, change data providers, change usage limits, modify technical infrastructure, or discontinue portions of the Service.

For material changes affecting paid subscriptions, we will provide reasonable notice where appropriate.

We may update these Terms periodically. The updated Terms will display a revised Last Updated date.

If changes materially affect your rights, we may provide additional notice where reasonably required. Continued use after the effective date of updated Terms constitutes acceptance where permitted by applicable law.

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Subject to any mandatory rights available under applicable law, courts located in New Delhi, India will have jurisdiction over disputes arising from these Terms.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect.

Failure to enforce a provision of these Terms does not waive our right to enforce it later.

You may not assign these Terms without our prior written consent.

RivalMoose may assign these Terms in connection with a merger, acquisition, corporate restructuring, financing, or sale of substantially all relevant business assets.

These Terms, together with our Privacy Policy, applicable order forms, enterprise agreements, and any incorporated policies, constitute the agreement between you and RivalMoose concerning use of the Service.

If a separately signed enterprise agreement conflicts with these Terms, the signed agreement controls to the extent of that conflict.

For questions about these Terms, contact RivalMoose at hello@rivalmoose.com.

Operated by: RivalMoose Pvt Ltd. Registered Address: House no-3, Mohan Garden, New Delhi – 110059, India. © 2026 RivalMoose. All rights reserved.